Refund policy

Return & Refund Policy

At TidyCove, we want you to be happy with your purchase. If there is an issue with your order, please contact us at tidycove.support@gmail.com so we can help.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Please include your order number and clear photos or video showing the issue. Depending on the situation, we may offer a replacement or refund.

Items Not Received

If your order has not arrived within the expected delivery period, please contact us at tidycove.support@gmail.com with your order number so we can investigate the shipment.

Returns

Because TidyCove uses international dropshipping fulfillment, physical returns may need to be handled according to our fulfillment partner's return procedures. Please do not send an item to any address unless our support team has first provided you with return instructions.

Refunds

If your refund is approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

Customer Preference Returns

Returns for reasons such as changing your mind or ordering the wrong item may not be eligible for a refund. If you would like to request a return for any reason other than a damaged, defective, incorrect, or undelivered item, please contact us first. We will review your request and provide return instructions if applicable. Please do not send any items back without receiving instructions from TidyCove.

Return Shipping: If a return is approved, TidyCove will provide instructions regarding the return method and destination. Return shipping costs will depend on the reason for the return and will be communicated to the customer before the return is made.

Contact Us

For questions about returns or refunds, contact:

TidyCove
Email: tidycove.support@gmail.com
Pakistan